Service Engineer India (m/w/d)
Unbox your future - Your mission
Unbox your job - Your responsibilities
- Installation, commissioning, and after-sales service for packaging machines
- Diagnosis and resolution of mechanical, electrical, pneumatic, and PLC-related issues
- Execution of preventive maintenance in accordance with GMP standards
- Training customer teams in operation, format changes, and troubleshooting
- Preparation of service reports, calibration documents, and IQ/OQ/PQ documentation
- Compliance with all GMP, safety, and regulatory requirements
- Spare parts management and maintenance of service history in CRM/QMS
- Support of defined key accounts and monitoring of ongoing customer projects
- Extensive travel within India and occasional international travel (up to 4-5 weeks at a time)
Unbox your assets - Your profile
- Bachelor's degree/Diploma in Engineering (Mechatronics, Mechanical, Electronics, Electrical) and 2-6 years of experience in technical service, ideally with blister, cartoning, or end-of-line systems
- Strong mechanical, electrical, and pneumatic troubleshooting skills, plus experience with PLC, HMI, and pharmaceutical packaging machinery
- Good communication and documentation skills, and confident work according to GMP, 21 CFR Part 11, and IQ/OQ/PQ standards
- Proficient in CRM, Jira, SAP, and MS Office
- High willingness to travel within India and occasionally internationally
- Strong customer orientation, ownership mindset, and enthusiasm for teamwork in the service department
Unbox your benefits - Our offer
- Perspective: Exciting and responsible tasks in an internationally operating family business, individual qualification and personnel development measures
- Future-Oriented: Technologically innovative work environment, high value on sustainability and digitalization
- Togetherness: Leadership and corporate culture where the values "strong - open - reliable" are at the center of daily actions and behaviour
