Front Office Manager (all genders)
For more than 40 years, Lanserhof has been setting the benchmark in preventive medicine and health regeneration. At the heart of our philosophy is longevity and the mission to help people live longer, healthier lives.
What began through years of research and development by Lanserhof's physicians and therapists at our original site in Lans, Tyrol, has evolved into the renowned Lanserhof Concept and can now be experienced across all Lanserhof Longevity Clinics. Since opening at Lake Tegernsee in 2014 and on Sylt in 2022, guests and patients from around the world have been able to benefit from this holistic and award-winning approach in Germany: a unique combination of traditional naturopathy, innovative state-of-the-art diagnostics, and the latest medical insights.
In 2027, Lanserhof Marbella will open as the first Lanserhof Longevity Clinic in Southern Europe, marking another milestone in our international growth journey.
Our success is driven by the dedication and passion of our employees, who contribute their expertise, talents and ideas with a high degree of personal responsibility. Together, we create an environment where excellence, innovation and genuine care come together to redefine the future of health and longevity.
What does the role involve?
- Leadership of a large Front Office team, including Night Auditors, Drivers, and Bell Staff
- Preparation of guest arrivals and departures, intelligent room allocation, and review of upgrade opportunities
- Check-in and check-out procedures
- Management of the Front Office and key management system; ensuring accurate data entry and maintenance, monitoring access levels, assigning passwords, and updating system configurations
- Development of SOPs, job descriptions, and training programs for Front Office employees; ensuring a high level of knowledge regarding the Lanserhof Concept
- Parking garage and fleet management
- Billing, debt collection, cash handling, and daily closing procedures
- Processing guest inquiries, reservations, and cancellations in the absence of the Reservations Department
- Invoice verification and budget control
- Preparation of the annual budget and business plan in cooperation with Financial Controlling
- Ensuring that company standards are consistently implemented throughout the department
- Organization of meetings and briefings
We are looking for
- Have at least 3 years of professional experience within an international luxury hotel company in Rooms Division positions, as well as 2 years of leadership experience as an Assistant Front Office Manager or Front Office Manager.
- Are fluent in Spanish and English
- Manage challenges confidently, independently, and always with the guest's best interests in mind. You are able to identify and implement suitable solutions quickly, supported by your strong organizational and communication skills. At the same time, you consistently present yourself in a charming and welcoming manner.
- Demonstrate the utmost discretion and impeccable professional manners at all times.
What sets us apart
- Enjoy complimentary meals prepared by our excellent kitchen throughout the day.
- Receive a wide range of products specially created for Lanserhof at preferential employee prices, including food products, cosmetics, sports equipment, and functional clothing.
- Improve your language skills through a leading language learning program.
- We are pleased to reward successful employee referrals with attractive referral bonuses.
- Look forward to premium anniversary gifts in recognition of long-term service (from 5 years onwards).
- Benefit from a structured and welcoming onboarding process led by experienced colleagues.
- Our in-house laundry service will take care of the professional and prompt cleaning of your workwear for a small contribution towards costs.
- Preventive occupational health examinations are covered by our occupational health services at no cost to you.
Join the Lanserhof Team
Would you like to combine your expertise in healthcare with an exceptional commitment to quality and actively help shape the future of medical administration? If so, we look forward to getting to know you.
Apply now and join us in shaping the future of holistic health.
Lanserhof is committed to diversity and equal opportunities. We value talent in all its forms and make all hiring decisions based solely on professional qualifications, experience, and merit.
