Customer Service Representative
Cabka develops clever and transformative solutions for shipping goods around the world. We take plastic waste and transform it into reusable transport packaging. This is how we turn the used into the useful. Transformation is our power because we know that while resources are limited, possibilities are endless. Together with our customers, we transform entire supply chains and beyond, combining technology, innovation, and sustainability.
To strengthen our team in St. Louis, we are looking for a motivated and customer-focused professional who enjoys building relationships, supporting customers, and finding solutions that create a positive customer experience. Join us as
Customer Service Representative
based in St. Louis
Your responsibilities
- Customer Support: Respond to customer inquiries via phone, email, chat or in person, providing accurate information and professional support.
- Issue Resolution: Address customer concerns, identify suitable solutions and escalate complex cases when necessary.
- Order & Service Processing: Process customer orders, returns, exchanges and service requests accurately and efficiently.
- Customer Follow-Up: Follow up with customers to ensure their inquiries and concerns have been resolved satisfactorily.
- Cross-Functional Collaboration: Work closely with internal teams to address customer needs and ensure a seamless customer experience.
- Service Quality: Meet service level agreements and customer satisfaction goals while maintaining a consistently customer-focused approach.
- Continuous Improvement: Identify opportunities to improve service processes and enhance the overall customer experience.
- Professional Customer Care: Maintain a professional, responsive and customer-first attitude in every interaction.
Your profile
- Education & Experience: High school diploma or equivalent required; Associate's or Bachelor's degree preferred. Initial experience in customer service, a call center environment or a related customer-facing role is preferred.
- Customer Orientation: Passion for delivering excellent customer service and creating positive customer experiences through professional and solution-oriented communication.
- Communication Skills: Strong verbal and written communication skills with the ability to engage effectively with customers and internal stakeholders.
- Working Style: Ability to work independently while also collaborating effectively within a team environment.
- Systems & Digital Tools: Basic proficiency in Microsoft Office and CRM systems; experience with ERP system tasks is an advantage.
- Languages: Fluent English, both written and spoken; additional language skills are a plus.
What we offer
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
