At BIG BLUE MARBLE, we shape a media world that connects and reduces complexity. As a media technology company, we develop solutions that are intuitive, accessible, and powerful - always with people at the center. In a dynamic media landscape, we stand for clarity, creativity, and smart technologies.
We are now looking for new talent to shape the future of media together.
Make Engineering the Media World your mission!
Your Role:
UX Product Manager (all genders)
End-to-End Customer Journeys | Order-to-Cash | B2C & B2B2C TV Products
As a UX Product Manager, you own the end-to-end customer experience across our digital products. Your focus is on seamless B2C and B2B2C customer journeys, with particular attention to Order-to-Cash (O2C) processes across Web, App, and service touchpoints.
You act as the bridge between business, customers, and IT, translating customer needs and business goals into clear UX, product, and delivery requirements while ensuring efficient implementation across the system landscape.
You are excited by this kind of challenge? Take the next step today--apply now and let's create something exceptional together.
Your Responsibilities:
- End-to-End UX Ownership: Own and continuously optimize end-to-end customer journeys across Web and App platforms from a UX, usability, and experience perspective.
- Customer Journey & O2C Optimization: Identify pain points and improve usability, conversion, and experience quality across channels.
- Requirements & UX Translation: Translate business goals and customer insights into clear requirements, user stories, and acceptance criteria.
- Project & Delivery Management: Plan and steer cross-functional initiatives end-to-end, managing scope, timelines, dependencies, and risks.
- Stakeholder & Roadmap Management: Align stakeholders and own the UX/journey roadmap.
- AI-Enabled UX & Product Improvement: Apply AI-based tools and approaches to support analysis, insight generation, documentation, validation, and experience optimization.
- Quality & UAT: Coordinate user acceptance testing and ensure high UX quality in delivered solutions.
- Data-Driven Improvement: Use customer and performance data to drive continuous UX optimization.
- Legal & Technical Alignment: Ensure solutions are legally compliant and technically feasible.
Your Profile:
- Degree in UX, Digital Product Management, Business Informatics, IT, or Business Administration with a digital focus.
- Experience in UX Product Management, Product Management, or Project Management, ideally in media, TV, or digital consumer environments.
- Strong understanding of UX principles, customer journey design, and end-to-end digital processes (ideally O2C).
- Proven project and delivery management skills in cross-functional, system-heavy environments.
- Comfortable working with IT teams on APIs, integrations, and system dependencies.
- Experience with agile methods (Scrum/Kanban) and tools like Jira Confluence.
- AI expertise or strong interest in applying AI to product management and UX work (e.g. analysis, discovery, documentation, optimization) is a strong plus.
- Excellent English communication skills, good German communication skills.
- Proactive, structured, and customer-centric mindset with a strong sense of ownership.
Our offer for you:
Whether we're at the office or working from home, strong communication and close collaboration are essential to us. In addition to a market-competitive annual salary, we offer a benefits package that includes a mobility allowance for the Wiener Linien annual pass or the Klimaticket, an in-house cafeteria, our bonus program, a pension fund, and a sports program.
Here's how to reach us:
Send us your complete application (motivation letter, CV, salary expectations, certificates, and a photo) via our portal.
