At BIG BLUE MARBLE, we shape a media world that connects and reduces complexity. As a media technology company, we develop solutions that are intuitive, accessible, and powerful - always with people at the center. In a dynamic media landscape, we stand for clarity, creativity, and smart technologies.
We are now looking for new talent to shape the future of media together.
Make Engineering the Media World your mission!
Your Role: Solution Requirements Manager B2B2C (all genders)
End-to-End Customer Journeys | Order-to-Cash | B2C & B2B2C TV Products
As a Solution Requirements Manager, you enable Product Management and Marketing by translating business needs into clear, executable requirements across the full IT landscape.
With a strong focus on Order-to-Cash (O2C) processes, you ensure that end-to-end customer journeys can be delivered consistently, compliantly, and at scale across Webshop, BSS/OSS, CRM, Billing, and downstream systems.
A strong customer-centric mindset, combined with a passion for process excellence, digital products, and AI-driven optimization, defines your way of working.
You are excited by this kind of challenge? Take the next step today--apply now and let's create something exceptional together.
Your Responsibilities:
End-to-End Requirements Ownership
- Own and orchestrate end-to-end business and functional requirements across the entire IT landscape.
- Act as the central interface between business, IT, and external partners, ensuring traceability and consistency.
Order-to-Cash & Process Optimization
- Own and continuously optimize end-to-end Order-to-Cash (O2C) processes, from product discovery to billing and lifecycle management.
- Ensure scalable, compliant, and system-consistent O2C flows across all channels.
Product Catalogue & Lifecycle Management
- Maintain and further develop the product catalogue across all systems.
- Ensure consistent mapping of products, pricing, bundles, promotions, and lifecycle states.
Customer Journey Enablement
- Define and continuously improve end-to-end customer journeys from a process, system, and implementation perspective.
- Translate customer and business needs into implementable requirements in close collaboration with UX, Product, and Marketing.
AI-Enabled Requirements & Delivery
- Use AI-based tools to support requirements analysis, documentation, validation, and prioritization.
- Identify automation and optimization opportunities within O2C processes and system interactions.
- Actively contribute to the integration of AI-driven capabilities into digital products and internal workflows.
Quality & Delivery Support
- Support solution design, UAT, and rollout phases to ensure high-quality, legally compliant implementations.
Your Profile:
- Degree in Business Informatics, Information Technology, Business Administration, or a comparable field.
- Proven experience in requirements management / business analysis, ideally in a TV, media, telco, or digital service provider environment.
- Strong understanding of Order-to-Cash processes and complex system landscapes (e.g. Webshop, BSS, CRM, Billing).
- Experience with customer journey design and optimization.
- Solid analytical and conceptual skills, with the ability to structure complex topics clearly.
- Interest or hands-on experience in applying AI tools in requirements, product, or process contexts.
- Strong communication skills and a collaborative, stakeholder-oriented mindset.
- Excellent English communication skills, good German communication skills.
Our offer for you:
Whether we're at the office or working from home, strong communication and close collaboration are essential to us. In addition to a market-competitive annual salary, we offer a benefits package that includes a mobility allowance for the Wiener Linien annual pass or the Klimaticket, an in-house cafeteria, our bonus program, a pension fund, and a sports program.
Here's how to reach us:
Send us your complete application (motivation letter, CV, salary expectations, certificates, and a photo) via our portal.
