Service & Support Manager - 24/7 Shift (m/f/d)
tyntec is a global cloud communications company enabling businesses to communicate with their customers, workforce and machines. tyntec has built its global connectivity from the ground up and developed cloud APIs on top to provide full advantage of cloud communications on a global scale.
Building on its heritage of tier-one global SMS messaging provider, tyntec continues to advance how today's enterprises utilize the universal services of messaging, voice and phone numbers to connect and perform transactions with people around the world.
At tyntec we hold our employees responsible for their success and provide the freedom and support for them to grow. We celebrate rule breakers who develop new ideas that move the company forward. Our doors open to motivated, self-starters who think outside the box and strive to achieve the best quality of work. Join us!
Building on its heritage of tier-one global SMS messaging provider, tyntec continues to advance how today's enterprises utilize the universal services of messaging, voice and phone numbers to connect and perform transactions with people around the world.
At tyntec we hold our employees responsible for their success and provide the freedom and support for them to grow. We celebrate rule breakers who develop new ideas that move the company forward. Our doors open to motivated, self-starters who think outside the box and strive to achieve the best quality of work. Join us!
What you will be doing:
- Support international business clients with questions concerning general business, products and solutions (1st level - 24/7 support)
- Analysis of issues, solution driven troubleshooting and follow-up
- Monitoring of internal systems and services, and recovery in case of failure
- Documenting and assigning of support requests to corresponding departments
Who we are looking for:
- Willingness to work long-term in a 24/7 shift system (4 shifts on, 4 shifts off - 8 working hours per shift)
- Excel at operating in a diverse and agile environment, thriving on solving problems efficiently
- Experience in a customer facing role, understanding what defines excellent customer service
- Analytical thinking, technical affinity and keen eye for detail
- Ability to act based on trained knowledge also in challenging and unfamiliar situations, taking ownership of topics and showing responsibility
- Flexible, fast learner, embracing and appreciating a dynamic work environment, adjusting quickly to technical evolutions
- Very good communication skills (email and phone) with advanced English language skills (written/spoken)
- Preferred skills: basic knowledge about Linux and SQL
What we are offering:
- An international working environment with English as the company language
- Fast-paced, friendly workplace where every contribution counts
- Flat hierarchies, open communication channels and flexible working hours
- Internal and external personal and professional opportunities for further development
Start of Employment: As soon as possible
If you are interested in working in an environment where ownership, pragmatism, teamwork and open-mindedness are among our core values, we welcome you to explore the opportunities at tyntec.
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