At BIG BLUE MARBLE, we shape a media world that connects and reduces complexity. As a media technology company, we develop solutions that are intuitive, accessible, and powerful - always with people at the center. In a dynamic media landscape, we stand for clarity, creativity, and smart technologies.
We are now looking for new talent to shape the future of media together.
Make Engineering the Media World your mission!
Your Role: Product Owner - Order-to-Cash & Customer Journeys (all genders)
B2C & B2B2C TV Products | End-to-End Customer Journey Enablement | Product Catalogue Ownership
As a Product Owner for Order-to-Cash (O2C), you shape how our commercial processes and customer journeys work across Webshop, TV-Apps, CRM, BSS/OSS, Billing, and Customer Care. You translate needs from Product Management, Marketing, CX, and Sales into clear business requirements, prioritize the backlog, and ensure successful delivery across the system landscape. You maintain and evolve the product catalogue, drive journey and process optimization, and use AI-enabled methods to support analysis and prioritization.
You collaborate closely with UX, IT Delivery, Finance, Sales, and external partners -- always representing the commercial and business perspective.
You are excited by this kind of challenge? Take the next step today--apply now and let's create something exceptional together.
Your Responsibilities:
Product Ownership & Requirements Leadership
- Own and prioritize the business backlog for O2C processes, commercial journeys, and catalogue changes.
- Represent the business perspective in all discovery, alignment, and delivery activities.
- Ensure clarity, feasibility, and commercial impact across all requirements.
Order-to-Cash & Process Optimization
- Drive improvements across the entire O2C chain: from product discovery to provisioning, billing, and lifecycle management.
- Identify process gaps, risks, inefficiencies, and automation or simplification opportunities.
Product Catalogue & Lifecycle Management
- Maintain and evolve the product catalogue including products, bundles, pricing, promotions, and lifecycle states.
- Ensure cross-system consistency and compliance with commercial, legal, and operational requirements.
Customer Journey Enablement
- Define and refine end-to-end customer journeys from a business and process perspective.
- Work closely with UX to ensure a seamless, intuitive, and conversion-optimized experience.
AI-Enabled Business Improvement
- Use AI tools to support requirements analysis, documentation, validation, and prioritization.
- Work closely with UX to ensure a seamless, intuitive, and conversion-optimized experience.
Project Management & Delivery Coordination
- Plan, coordinate, and monitor cross-functional projects and delivery initiatives.
- Manage scope, dependencies, timelines, and risks with all stakeholders.
- Support UAT, rollout, change communication, and business readiness.
Your Profile:
- Degree in Business Administration, Business Informatics, Digital Business or a comparable field.
- Experience as a Product Owner, Business Analyst, or Process Manager in digital, telco, media, or subscription environments.
- Strong understanding of Order-to-Cash processes, subscription models and commercial workflows.
- Proven experience in project management and cross-functional coordination.
- Ability to structure complex business needs and translate them into actionable requirements.
- Understanding of product catalogue structures (pricing, bundles, promotions).
- Experience using AI tools for analysis or workflow optimization is a plus.
- Strong communication and stakeholder management skills.
- Fluent in English & German.
Our offer for you:
Whether we're at the office or working from home, strong communication and close collaboration are essential to us. In addition to a market-competitive annual salary, we offer a benefits package that includes a mobility allowance for the Wiener Linien annual pass or the Klimaticket, an in-house cafeteria, our bonus program, a pension fund, and a sports program.
*Due to legal requirements, we are obliged to state the minimum salary under the collective agreement: 3.107,21 (VG 4, Telekom collective agreement, 38.5 h/week).
Here's how to reach us:
Send us your complete application (motivation letter, CV, salary expectations, certificates, and a photo) via our portal.
