We're excited to welcome a new NOC Engineer (Office Hours) to Greentube Malta! This role is a rare find in the NOC world; Monday to Friday, no shifts, and a team that genuinely enjoys working together. You'll be supported by friendly experts who provide great training and want you to grow. If you're looking for a technical role in a positive, balanced, and collaborative environment, you'll feel right at home here.

• Monitor the production environment to ensure optimal availability and performance
• Analyze performance metrics across servers, storage systems, virtualization platforms, cloud environments, and load balancers
• Identify, troubleshoot, resolve, or properly escalate infrastructure-related alerts (CPU, memory, disk utilization, etc.)
• Monitor and assess security-related alerts impacting infrastructure, applications, and services
• Perform event and incident detection, analysis, and response activities
• Serve as the Single Point of Contact (SPoC) for operational incidents and escalations
• Provide high-quality B2B support to internal and external stakeholders
• Adhere to established escalation paths and ensure timely communication
• Maintain a strong first-time resolution rate by resolving incidents directly where possible
• Develop and maintain operational documentation, technical guides, and process workflows
• Produce accurate daily operational reports
• Collaborate closely with cross-functional technical teams to ensure smooth operations
• Manage and configure backend systems (e.g., account setups, access configurations)
• Utilize scripting skills to automate tasks or address business requirements
• Perform log analysis and support basic threat-hunting activities
• Work with SIEM platforms for security and operational monitoring

• Excellent communication skills in English, both spoken and written
• Strong knowledge of Microsoft Windows and Microsoft Office tools
• Solid understanding of fundamental networking concepts (switches, routers, firewalls, IPS, etc.)
• Foundational knowledge of network security principles
• Experience with professional monitoring tools and dashboards
• Exposure to SIEM platforms and log analysis is considered an advantage
• Basic database knowledge (SQL) is beneficial, though not required
• Strong interpersonal skills and the ability to work effectively in a team
• Proactive communication style with a high level of ownership
• Ability to perform reliably under pressure and in high-stress situations
• Detail-oriented, dependable, and committed to delivering high-quality work

• Comprehensive Private Health Insurance - Enjoy full health coverage, including dental care and regular eye check-ups, to keep you in top shape.
• EUR300 Wellness & Home Office Allowance - Invest in your well-being or create the perfect work-from-home setup.
• EUR1,500 Annual Personal Development Budget - Advance your career with courses, certifications, and training of your choice.
• Hybrid Work Model - Maintain a healthy work-life balance with 2-3 days per week at the office and the flexibility to work from home the rest of the week.
• Work from Anywhere in Europe - After passing probation, enjoy the freedom to work remotely for up to three months per year from anywhere in Europe.
• Exciting Company Events & Team Building - Twice a year, we host major company events, plus regular team-building activities to keep things fun and engaging.
• Weekly Office Lunch - Enjoy a complimentary lunch once a week at the office, sourced from Malta's best eateries.
• Unlimited Fresh Fruit & Drinks - Stay refreshed with a selection of healthy snacks, beverages, coffee, tea, and a fully stocked kitchen, including a cereal bar!
• Mental Health Support - Your well-being matters. Receive vouchers for one of Malta's top mental health clinics to support your mental health.
• Specialized e-Learning Platform - Gain exclusive access to iGaming-specific courses and training materials to enhance your expertise.
• On-Site Parking - Enjoy the convenience of dedicated on-site parking at our office. No stress, no searching, just drive in and get started with your day.