NOC Engineer

Birkirkara BKR, MT
W Business Centre, Level 4, Triq Dun Karm
9033 Birkirkara BKR
Malta

We're excited to welcome a new NOC Engineer (Office Hours) to Greentube Malta! This role is a rare find in the NOC world; Monday to Friday, no shifts, and a team that genuinely enjoys working together. You'll be supported by friendly experts who provide great training and want you to grow. If you're looking for a technical role in a positive, balanced, and collaborative environment, you'll feel right at home here.

Your tasks

  • Monitor the production environment to ensure optimal availability and performance
  • Analyze performance metrics across servers, storage systems, virtualization platforms, cloud environments, and load balancers
  • Identify, troubleshoot, resolve, or properly escalate infrastructure-related alerts (CPU, memory, disk utilization, etc.)
  • Monitor and assess security-related alerts impacting infrastructure, applications, and services
  • Perform event and incident detection, analysis, and response activities
  • Serve as the Single Point of Contact (SPoC) for operational incidents and escalations
  • Provide high-quality B2B support to internal and external stakeholders
  • Adhere to established escalation paths and ensure timely communication
  • Maintain a strong first-time resolution rate by resolving incidents directly where possible
  • Develop and maintain operational documentation, technical guides, and process workflows
  • Produce accurate daily operational reports
  • Collaborate closely with cross-functional technical teams to ensure smooth operations
  • Manage and configure backend systems (e.g., account setups, access configurations)
  • Utilize scripting skills to automate tasks or address business requirements
  • Perform log analysis and support basic threat-hunting activities
  • Work with SIEM platforms for security and operational monitoring

Your profile

  • Excellent communication skills in English, both spoken and written
  • Strong knowledge of Microsoft Windows and Microsoft Office tools
  • Solid understanding of fundamental networking concepts (switches, routers, firewalls, IPS, etc.)
  • Foundational knowledge of network security principles
  • Experience with professional monitoring tools and dashboards
  • Exposure to SIEM platforms and log analysis is considered an advantage
  • Basic database knowledge (SQL) is beneficial, though not required
  • Strong interpersonal skills and the ability to work effectively in a team
  • Proactive communication style with a high level of ownership
  • Ability to perform reliably under pressure and in high-stress situations
  • Detail-oriented, dependable, and committed to delivering high-quality work

Our offer

  • Comprehensive Private Health Insurance - Enjoy full health coverage, including dental care and regular eye check-ups, to keep you in top shape.
  • EUR300 Wellness & Home Office Allowance - Invest in your well-being or create the perfect work-from-home setup.
  • EUR1,500 Annual Personal Development Budget - Advance your career with courses, certifications, and training of your choice.
  • Hybrid Work Model - Maintain a healthy work-life balance with 2-3 days per week at the office and the flexibility to work from home the rest of the week.
  • Work from Anywhere in Europe - After passing probation, enjoy the freedom to work remotely for up to three months per year from anywhere in Europe.
  • Exciting Company Events & Team Building - Twice a year, we host major company events, plus regular team-building activities to keep things fun and engaging.
  • Weekly Office Lunch - Enjoy a complimentary lunch once a week at the office, sourced from Malta's best eateries.
  • Unlimited Fresh Fruit & Drinks - Stay refreshed with a selection of healthy snacks, beverages, coffee, tea, and a fully stocked kitchen, including a cereal bar!
  • Mental Health Support - Your well-being matters. Receive vouchers for one of Malta's top mental health clinics to support your mental health.
  • Specialized e-Learning Platform - Gain exclusive access to iGaming-specific courses and training materials to enhance your expertise.
  • On-Site Parking - Enjoy the convenience of dedicated on-site parking at our office. No stress, no searching, just drive in and get started with your day.
 

About Greentube Malta

Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube's industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.
 
Since 2006, Greentube Malta has been operating as a frontrunner in the online gaming world. At the core of its business is innovation, high-quality features, speed and a flawless user experience. As Greentube's biggest subsidiary, our Malta office benefits from all the advantages the island has to offer: stability, a highly-skilled work force, a reputable regulatory framework, low costs, and strict approach to responsible gaming. The country's regulatory bodies have set benchmarks in the gaming industry.
 
Greentube Malta Limited
Birkirkara, Malta
www.greentube.com
 
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