A vacancy has arisen for an IT Support Specialist.
- This position will be on a fixed-term contract, expected to last 18 months but with the possibility to become permanent.
- The position will be site-based. You should live within easy travelling distance of either Harwich or Leatherhead and be prepared to travel to all our UK sites.
The main responsibilities are as follows:
- Phone and Email Support: Answering requests from employees to diagnose and resolve their IT problems.
- Ticket Handling: Logging all incoming requests and problem reports in our ticketing system. Documenting all actions taken and solutions provided.
- Troubleshooting and Issue Resolution: Analysing and resolving IT issues, including hardware, software and network problems. Assisting with the installation, configuration and updating of software.
- User Training: Providing guidance and training to employees to prevent common issues and improve understanding of IT systems.
- Collaboration with Other Teams: Working closely with other IT teams to resolve complex issues and ensure effective communication.
- Documentation and Reporting: Updating knowledge databases and creating reports on common issues and solutions.
- Infrastructure Support: Troubleshoot, support & maintain servers and network switches.
- Microsoft System Center Config Manager: Manage clients, software packages, updates and OS deployment task sequences.
Required Skills and Experience:
- Completed education or degree in Computer Science, Information Technology or a related field.
- Proficient knowledge of Microsoft Windows operating systems (Windows 10, 11 & Windows Server Operating Systems) and office software (e.g. Microsoft Office).
- Experience with Cisco IOS Switches (not required but would be advantageous).
- Experience with Microsoft 365 Administration, including Intune, Defender and Exchange.
- Experience with Microsoft Config Manager.
- Experience with scripting languages, including PowerShell, VB and batch files.
- Experience with helpdesk or ticketing systems.
- Excellent communication skills and the ability to explain complex technical concepts in simple terms.
- Team player with the ability to work under pressure and prioritise tasks.
- Willingness to engage in continuous learning and adapt to new technologies.
- Ability to multi-task and meet defined deadlines.
Benefits include:
25 days' holiday
Contributory pension
Life Assurance
Healthcare/EAP provision
Bike to Work scheme
Contributory pension
Life Assurance
Healthcare/EAP provision
Bike to Work scheme
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