INGUN is a home for solution-oriented employees who understand customers' needs and inspire our international clients.
INGUN produces an unsurpassed range of test solutions for electronics at the headquarters in Constance, Southwest Germany and successfully markets them all over the world. As a solution-oriented partner for companies in future-oriented technical industries worldwide, our innovative ideas inspire our customers with the greatest passion every single day.
We are looking for a capable and motivated team player to fill the role of the Head of Customer Service and Logistics located in Fort Mill, USA.
Your tasks:
Logistics & Warehouse Operations
- Oversee inventory management, including stock audits, receiving, and storage practices
- Ensure accurate and timely order fulfillment, packing, and shipping coordination
- Manage relationships with logistics providers (DHL, FedEx, UPS) and oversee export/customs documentation
- Track shipments, resolve delays, and analyze logistics performance for continuous improvement.
Customer Service Leadership
- Act as the primary point of contact for customer service escalations and team support
- Monitor service quality, conduct performance audits, and provide coaching and feedback
- Communicate with customers regarding order status, delivery timelines, and returns
- Analyze customer feedback and service trends to improve satisfaction and efficiency
Team & Cross-Functional Leadership
- Serve as the liaison between frontline teams and senior leadership--advocating for team needs and surfacing operational challenges.
- Support onboarding, training, and development of logistics and customer service staff
- Foster a positive, accountable, and customer-focused team culture
- Collaborate with other departments (e.g., Sales, IT, Finance) to align operations with business goals
Process Improvement & Reporting
- Identify inefficiencies in workflows and recommend actionable improvements
- Maintain and update SOPs, team documentation, and best practices
- Generate and analyze reports on KPIs, inventory accuracy, order fulfillment, and customer service metrics
- Ensure compliance with safety protocols and promote a clean, organized work environment
Your skills:
- 5+ years of experience in operations, logistics, or customer service, with leadership responsibilities
- Strong organizational, analytical, and problem-solving skills
- Excellent communication and interpersonal abilities across all levels of the organization
- Proficiency in ERP, CRM, and logistics software
- Ability to lead by example and support a geographically distributed team
- Physical ability to lift up to 30 lbs (more with assistance)
What we offer:
- A challenging position that is rich in variety
- Job security in a growing company
- Targeted induction
- International and interdisciplinary work assignments and projects
- Modern IT equipment
Interested?
Please send us your detailed application documents, stating your desired salary and possible starting date.
