Head of Customer Service 100%

• Leading, managing and supporting the team to achieve optimized customer experience
• Responsibility to organize team professionally whilst following and and adapting processes
• Identifying, building and maintaining positive internal and external stakeholder relationships
• Identifying and strategizing growth opportunities with the sales team
• Overviewing and enforcing payment reliabilities, terms, bonuses and credit limits
• Correct and timely preparation of customer enquiries in context of quotations, orders, deliveries
• Handle difficult situations with professionalism
• Collaborate with the headquarter in Switzerland on operational and project specific topics
• Improve internal processes between the different departments (sales, logistics, etc.)

• Excellent communication skills, both written and verbal (English and French)
• Several years experience in customer service or in the building industry
• Demonstrable customer service skills and a strong commitment to delivering exceptional service
• Strong problem-solving abilities and pro-active thinking
• Experience working in a fast-paced environment
• Highly organized with attention to details
• Empathetic, and focused on providing high-quality solutions

• Working in an international environment for a family owned business
• The ability to grow and take over responsibility
• The possibility to create its own work environment
• Take on responsibilities, not tasks