YOUR FUTURE WITH ALLPLAN
ALLPLAN is a global provider of BIM design software for the AEC industry. True to our "Design to Build" claim, we cover the entire process from the first concept to final detailed design for the construction site and for prefabrication. Allplan users create deliverables of the highest quality and level of detail thanks to lean workflows. ALLPLAN offers powerful integrated cloud technology to support interdisciplinary collaboration on building and civ il engineering projects. Around the world over 600 dedicated employees continue to write the ALLPLAN success story. Headquartered in Munich, Germany, ALLPLAN is part of the Nemetschek Group which is a pioneer for digital transformation in the construction sector.
Start your career at ALLPLAN now!
Start your career at ALLPLAN now!
YOUR TASKS
Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:
- Execute renewal and expansions play for assigned accounts.
- Continually Monitor Customer Health Indicators and implement corrective plays for assigned accounts.
- Collect and report cancellation data for assigned accounts.
- Engage with assigned accounts to upsell products and services.
- Deliver extraordinary experiences through clear and timely communication and support.
- Uncover new opportunities in the account for services, additional users, and influence inside and outside the organization.
- Partner with Sales reps to ensure long term, mutually beneficial customer relationships.
- Actively communicate with the Technical Support team, ensuring customer issues are communicated and escalated appropriately.
- Collect CSAT/NPS data on Customer Journeys.
- Monitor effectiveness of interventions and refine over time.
- Configure rules for automated email interventions based on customer segmentation and health indicators.
YOUR PROFILE
- Experience in similar position min. 2 years
- Analytical skills adn mind with clear decision-making skills
- Churnzero, Gainsight or similar product knowledge - ability to be a subject-matter-expert.
- Outstanding discovery and listening skills.
- Ability to connect and build meaningful relationships.
- Confidence to act and drive positive outcomes.
- Exceptional computer skills, including Microsoft Office Suite.
- Excellent communication skills, written and verbal.
- Comfortable learning new technology.
- Ability to speak, write and communicate fluently in English required plus German or French desirable
WE OFFER YOU
- Flexible working hours with 5 extra vacation days
- Language courses and professional courses
- Employee retention program full of different bonuses for your work and life anniversaries
- Fully paid meal allowance even during your vacation or sickness
- Free access to LinkedIn Learning on your private account
- MultiSport card, sport events and teambuildings
- Possibility to work from home
- Parking spaces and very good public transport connections
- Modern working environment without dress code
YOU AND US
We look forward to receiving your documents (CV, cover letter and possibly references) indicating your next possible start date and your salary expectations via our job portal.
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