RRC Power Solutions - Irvine, CA
Join the team at RRC Power Solutions, an industry leader in Li-ion battery technology. With over 30 years of growth and innovation, we invite you to bring your passion and expertise to our dynamic team.
Position Summary:
RRC Power Solutions is seeking a dedicated Account Manager / Admin Support to work from our USA head office in Irvine, CA. This hybrid role involves working 2-3 days per week in the office, supporting both our Sales and Operations departments. The successful candidate will be responsible for a wide range of administrative tasks aimed at driving efficiency and supporting our business goals.
Position Summary:
RRC Power Solutions is seeking a dedicated Account Manager / Admin Support to work from our USA head office in Irvine, CA. This hybrid role involves working 2-3 days per week in the office, supporting both our Sales and Operations departments. The successful candidate will be responsible for a wide range of administrative tasks aimed at driving efficiency and supporting our business goals.
Essential Duties and Responsibilities:
Sales:
- Assist with customer inquiries and manage incoming communications via email, web, and phone.
- Document all interactions and transactions accurately in Salesforce.
- Coordinate the distribution and follow-up of tradeshow leads.
- Support the Sales team with monthly forecasting and database management.
- Participate in coordinating trade show logistics, including booth setup and sample management.
- Act as a backup for Sales staff during vacations.
- Organize and track deliveries from factories to customers and distributors.
- Manage the entire ordering process for customers and distributors, from PO receipt to shipment.
- Provide regular updates and reports to distributors and management.
- Facilitate and coordinate the return merchandise authorization (RMA) process.
- Manage and update request for quotations (RFQs) during weekly team meetings.
- Act as a backup for Operations staff during vacations.
Required Skills / Experience:
- Bachelor's degree (B.A. / B.S.) or diploma with over 3 years of related experience.
- Strong command of English with excellent written and verbal communication skills.
- Proficient in Word Processing Software, Email, Spreadsheets, and Order Processing Systems.
- Experienced in using Contact Management Systems, preferably Salesforce.
- Understanding of basic accounting principles and ability to manage bookkeeping tasks.
- Knowledgeable in electrical concepts such as voltage, current, wattage, and battery capacity.
- Ability to resolve complex issues using analytical skills and practical knowledge.
- Adept at handling multiple tasks in a fast-paced environment.
- Committed to continuous learning and skills development.
- Ability to work effectively both individually and as part of a team.
- Flexible to attend possible staff meetings at the head office in Europe.
Why You Should Work for RRC Power Solutions:
At RRC Power Solutions, you will be part of a company that values ingenuity, passion, agility, and reliability. These core values are not only foundational to our corporate culture but guide our daily actions and our approach to innovation and customer service. By joining us, you'll contribute to a forward-thinking company that impacts the industry while fostering your professional growth in a supportive environment.
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