Retsch Service Engineer (m/f/d)

Verder Scientific Inc. is the local branch of Verder Scientific, a leading high-tech company in the field of sample preparation and analysis. We are a dedicated and motivated team of 57 people, located in Newtown, PA and represent the six brands of our group in the domestic market, providing laboratories with innovative, precise and efficient solutions: Retsch is our specialist in laboratory mills and sieving equipment. Microtrac develops leading solutions for particle characterization. Carbolite supplies high-performance laboratory ovens. Eltra enables precise elemental analysis. QATM takes care of metallographic sample preparation and hardness testing and ERWEKA is our producer of pharmaceutical testing devices.

 Verder Scientific operates 13 production sites and eleven sales companies worldwide and are part of the German-Dutch technology group Verder, a group of companies with over 2500 employees around the globe. We believe that our journey is far from complete. We're looking for innovators and critical thinkers who are eager to challenge the status quo, are willing to contribute new ideas and take over responsibility. If you are passionate about your work and are looking for a position where you can make a tangible impact, we want you on our team as a Retsch Service Engineer (m/f/d).

Step into a dynamic, hands-on role where no two days are the same and you'll be at instrumental in delivering exceptional technical support and building lasting customer relationships.

• Customer Support Excellence: Be the go-to expert for our customers--resolving technical queries via phone and email, and performing in-house troubleshooting and repairs to keep critical equipment running smoothly.
• Contract & Equipment Care: Take ownership of preventative maintenance contracts, ensuring both Verder Scientific lab units and customer equipment operate at peak performance.
• Quoting & Relationship Building: Prepare accurate spare parts quotations while fostering strong, trusted relationships with key accounts and end users.
• Workplace Organization: Maintain a clean, efficient, and well-organized workspace that supports quality and safety.

• Technical Foundation: An Associate's Degree in a technical field, or at least 3 years of hands-on experience as a maintenance/service technician in a lab or industrial environment.

• Practical Expertise: Confidence working with single and three-phase wiring; experience using tools such as multimeters and clamp meters; ability to interpret schematics and technical drawings; and a solid understanding of mechanical systems.

• Digital & System Skills: Sound experience with CRM and ERP systems is required, along with proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).

• Professional Strengths: Excellent organizational skills, keen attention to detail, and strong written and verbal communication abilities.